We want you to love your Buddy Blender. If for any reason you're not completely satisfied, we're here to help.

Change of Mind Returns

If you’ve had a change of heart, we accept returns for unused products in their original packaging within 30 days of delivery.

To be eligible for a return:

The item must be unused and in the same condition you received it.

It must be in its original packaging.

Proof of purchase (order number or receipt) is required.

Please note: Return shipping costs for change-of-mind returns are the responsibility of the customer.

Faulty or Damaged Items

We stand behind the quality of every Buddy Blender. If your item arrives damaged, or you believe it has a fault, please contact us within 7 days of delivery and include:

Your order number

A description of the issue

Photos or videos showing the problem

If deemed faulty or defective, we will offer a replacement, repair, or full refund, depending on the nature of the issue and your preference.

Refunds

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 5 business days to your original payment method. Please note it may take additional time for your bank to post the transaction.

Non-Returnable Items

Used items (unless faulty)

Items returned after 30 days (unless under warranty)

Gift cards or promotional items

Warranty Coverage

Buddy Blender comes with a 12-month limited warranty covering manufacturing defects in materials and workmanship. This does not cover damage caused by misuse, accidents, neglect, or unauthorised repairs.

How to Start a Return

To initiate a return or report an issue, contact our friendly support team:

Email: support@buddyblender.com.au
Hours: Monday–Friday, 9am–5pm AEST

We’ll guide you through the return or exchange process.

Buddy Blender is designed with purpose and built for real life — and so is our returns policy.